Help & FAQs

Your purchased rug will first be examined. After checking its cleanliness and condition, any necessary repairs and cleaning will be completed. This process takes up to 3 business days. Your rug will be shipped within those 3 business days.

The answer to this question will vary depending on your country and location. However, once your product is shipped, the general estimated delivery times are as follows:

• USA: 2-5 business days
• Europe: 2-5 business days
• Australia: 7-15 business days

Due to unforeseen circumstances, the delivery time of your product may be delayed. Please check the location of your order using the tracking number. If you believe your package is lost or damaged, please feel free to contact us.

Customs duties are a different type of tax from the taxes you pay when purchasing the product. These duties are required by your country’s government, and if your package is subject to customs duties, you will need to pay them.

When rugs are stored, they are folded and stacked. As a result, rugs that stay in this position for a long time will naturally have creases. These lines will disappear after a period of use. However, if you want to speed up the process, simply ironing the rug will be sufficient.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

The return shipping cost for the product is covered by the buyer.

The time it takes for the refund to appear in your account varies depending on your bank. On average, it takes about 5-10 business days.

When rugs are stored, they are folded and stacked. As a result, rugs that stay in this position for a long time will naturally have creases. These lines will disappear after a period of use. However, if you want to speed up the process, simply ironing the rug will be sufficient.

Our rugs are made from 100% natural materials like wool, cotton, and hemp, which have their own natural scent. These materials can also easily absorb surrounding odors. If you notice a smell on your rug, airing it out for one day should be enough to refresh it.

Our rugs are photographed in a studio setting under white lighting with professional cameras. If the appearance of the rug in your home doesn’t match the photo exactly, it’s likely due to lighting differences.

• Trade Name: MadameOttoman
• Physical Address: 7463. Sokak, 35575 Izmir, Turkey
• Email: missottoonline@gmail.com
• Phone Number: +90 505 145 0490

All of our handwoven vintage rugs are truly one of a kind, meaning they don’t come in multiple sizes or color options. The rug you choose is unique, and you won’t find the same one anywhere else.It’s exclusively yours!

Yes, minor wear and slight variations are normal in our vintage wool rugs. To preserve their natural look, we don’t make extensive repairs on small imperfections. You may notice color variations due to natural wool, visible knots from the shearing process, or slight size differences in some areas. These characteristics add to the unique vintage appeal and are visible in the detailed product photos. These qualities are not flaws but rather part of what gives these handwoven rugs their charm and authenticity.

For daily maintenance, you can use a vacuum cleaneron your handwoven wool rug. For a deeper clean, we recommend seeking assistance from a professional rug cleaning service at regular intervals. Please avoid using chemical cleaning agents, steam cleaning, or dry-cleaning techniques, as these can damage the delicate fibers of the rug.

Semi-antique rugs, labeled as vintage, are typically 20-100 years old. In contrast, antique rugs are those aged 100 yearsor more. Unlike machine-made rugs that might wear out, handwoven rugs actually gain value over time, making them cherished pieces that become more valuable with age and use.

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