1. Introduction and Agreement
By accessing and purchasing products from Madame Ottoman through our website, you agree to comply with the terms and conditions set forth in this document. These terms govern your use of our services and any transactions made. We reserve the right to modify or update these terms at any time without prior notice, so please review them periodically.
2. Products, Descriptions, and Pricing
We strive to provide accurate descriptions of our products, including size, color, and material. Please note that due to variations in screen displays, the colors you see may not perfectly match the actual product. All prices displayed on the website include applicable taxes and fees. Shipping is free for all orders without additional costs. Promotional prices are valid only during the promotional period, and we reserve the right to make adjustments to prices at any time.
3. Order Process and Payment Methods
All orders placed through our website must be paid in full before shipment. We accept the following payment methods:
- Credit Card (Visa, MasterCard)
- Bank Transfer
Your payment information is processed securely, and we do not store any sensitive payment details. Once an order is confirmed, a payment receipt will be sent via email. In case of any issues with your payment, we reserve the right to cancel your order and inform you.
4. Shipping, Handling, and Free Delivery
We offer free shipping on all orders. After payment confirmation, your order will be processed within 1-3 business days. Estimated delivery times are as follows:
- USA : 2-5 work days
- Europe : 2-5 work days
- Australia : 7-15 work days
Please note that custom charges may apply depending on your country's policy.
You will get %100 refunded if the package gets lost or damaged in the mail.
5. Cancellation, Returns, and Refund Policy
You have the right to cancel your order or return products within 14 days from the date you receive the item. To be eligible for a return, the product must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by the original invoice
If the product arrives damaged or incorrect, please contact us immediately for a replacement. Refunds will be processed within 14 days of receiving the returned items, and the amount will be credited back to your original payment method.
6. Warranties and Product Quality
All products are inspected before shipping to ensure they meet our quality standards. We provide no additional warranties beyond what is required by law. In case a product arrives defective or damaged, you must notify us within 48 hours of receipt for a replacement. Any misuse or alteration of the product voids the warranty.
7. User Responsibilities and Account Security
When using our website, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account details and password. Any activity under your account is your responsibility. We are not liable for any unauthorized access to your account unless it is due to our negligence
8. Privacy Policy and Data Protection
We collect and use personal information, such as your name, address, and payment details, only for the purposes of processing your orders and improving our services. Your personal data is stored securely, and we do not share it with third parties, except as required to fulfill your order (e.g., sharing your address with shipping companies).For more detailed information, please refer to our full Privacy Policy, available on our website
9. Intellectual Property Rights
All content on the Madame Ottoman website, including but not limited to product images, logos, text, and design, is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any website content without our permission is strictly prohibited. Violators may be subject to legal action
10. Limitation of Liability
While we strive to ensure the highest quality, Madame Ottoman is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the product purchased. In the event of disputes, Madame Ottoman will make reasonable efforts to resolve the matter amicably.
11. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of Turkey. Any legal disputes arising from the use of our website or services will be resolved in the courts of Istanbul, Turkey. Consumers may also apply to consumer arbitration committees or courts in their country if applicable.
Contact
- +90 505 145 0490 (whatsapp)
- madameottoman@gmail.com