Please read the following terms carefully and contact MadameOttoman using the provided contact information for returns or cancellations.
Company Name: MadameOttoman
Address:7463 Street, No: 4, Apartment:2 Örnekköy Neighborhood, Karşıyaka Izmir, Turkey
Email: madameottoman@gmail.com
Phone: +90 505 145 0490
General Information
1- If you place an order electronically through this website, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2-Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Sales Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3-Shipping costs related to the product shipment will be paid by the buyers.
4-Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.
5-The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with the warranty certificate, user manual, and other related documents, if any.
6-In case the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days of becoming aware of the situation. The total amount must be refunded to the buyer within 14 days.
If The Purchased Product's Payment Is Not Made:
If the buyer does not make the payment for the purchased product or cancels it in bank records, the seller's obligation to deliver the product is terminated.
Purchases Made With Unauthorized Use Of Credit Cards:
If, after the product has been delivered, it is discovered that the credit card used by the buyer was fraudulently used by unauthorized individuals and the payment for the sold product is not made to the Seller by the relevant bank or financial institution, the Buyer is obligated to return the product to the Seller within 3 days. The cost of return shipping will be borne by the Seller.
Buyer's Obligation To Inspect The Product:
The buyer shall inspect the goods/services before accepting delivery. The buyer should not accept goods/services from the carrier if they are damaged, broken, or have torn packaging. The goods/services will be considered accepted as long as no damage is reported. The buyer is responsible for carefully preserving the goods/services after delivery. If the right of withdrawal is exercised, the goods/services should not be used. The invoice should also be returned with the product.
Right of Withdrawal:
The buyer may exercise the right of withdrawal from the contract without any legal or penal liability and without providing any reason, by rejecting the product within 14 (fourteen) days from the delivery date to themselves or to the person/organization specified at the address provided, provided that they notify the seller through the contact information below.
Company Name: MadameOttoman
Address:7463 Street, No: 4, Apartment:2 Örnekköy Neighborhood, KarşıyakaIzmir, Turkey
Email: madameottoman@gmail.com
Phone: +90 505 145 0490
Withdrawal Period:
1-For services, the 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the performance of the service has started with the consumer's consent before the withdrawal period expires.
2-Costs arising from the exercise of the right of withdrawal are the responsibility of the seller.
3-To exercise the right of withdrawal, written notification must be made to the seller within the 14 (fourteen) day period via registered mail or email. Additionally, the product must not have been used in accordance with the provisions of "Products for Which the Right of Withdrawal Cannot Be Used" in this agreement.
Exercising The Right Of Withdrawal:
1-The invoice for the product delivered to a third party or to the Buyer must be included with the return. If the invoice for the product to be returned is issued to a corporate entity, it must be accompanied by a return invoice issued by the corporation. Returns of orders issued in the name of a corporation cannot be completed without the issuance of a return invoice.
2-The return form and the product to be returned must be delivered in their original packaging, including any standard accessories, and must be complete and undamaged.
Return Conditions:
1- The SELLER is obligated to refund the total amount and any documents that place the BUYER under obligation within 10 days from the receipt of the cancellation notice and to accept the return of the product within 20 days.
2-If there is a decrease in the value of the product or if the return becomes impossible due to the BUYER's fault, the BUYER is responsible for compensating the SELLER for damages proportional to their fault. However, the BUYER is not responsible for changes and deterioration that occur due to proper use of the product within the cancellation period.
3-If the exercise of the right of withdrawal causes the BUYER to fall below the campaign limit amount set by the SELLER, the discount amount enjoyed under the campaign will be canceled.
Products for Which the Right of Withdrawal Cannot Be Used:
1-Products made according to the consumer's request or clearly personalized, such as innerwear, swimwear bottoms, makeup products, single-use items, goods with a risk of rapid spoilage, or products that may expire, cannot be returned if the packaging has been opened by the consumer after delivery due to health and hygiene reasons. Additionally, products that are mixed with other products after delivery and cannot be separated due to their nature, as well as periodicals like newspapers and magazines, except those provided under subscription agreements, are non-returnable. Electronic services rendered instantly or intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables cannot be returned if the packaging has been opened by the consumer. Moreover, the right of withdrawal cannot be exercised for services that have commenced with the consumer’s consent before the end of the withdrawal period according to the Regulation.
2-Cosmetics and personal care products, innerwear items, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (such as toner, cartridges, ribbons, etc.) must have their packaging unopened, untested, undamaged, and unused to be eligible for return.