Shipping Policy
Thank you for visiting and shopping at MadameOttoman. We are committed to delivering your orders promptly and efficiently across the globe. The following terms and conditions constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1-3 business days. Orders are not shipped weekends or holidays. If we are experiencing a high volume of orders, processing times may be slightly extended. You will be notified promptly of any significant delays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimated and subject to carrier delays, customs clearance, and other unforeseen circumstances.
Estimated Delivery Times by Region:
- North America: 5-10 business days
- South America: 7-14 business days
- Europe: 5-10 business days
- Asia: 7-15 business days
- Africa: 10-20 business days
- Oceania (Australia and surrounding islands): 7-15 business days
- Antarctica: Delivery times may vary based on location and accessibility (contact us for details)
3. Shipment Confirmation & Tracking
You will receive a shipment confirmation email with a tracking number once your order has been shipped. Please allow 2 work days for tracking information to update.
4. Customs, Duties, and Taxes
Missotto is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Returns & Refund Policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not, you may return the item within 14 days of delivery for a full refund or exchange.
To initiate a return:
- Contact us at madameottoman@gmail.com with your order number and details of the product you wish to return.
- We will provide instructions for the return process and issue a return authorization if the item is eligible.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.
6. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
- madameottoman@gmail.com
- +90 505 145 0490
Thank you for shopping with MadameOttoman. We look forward to serving you again soon!